I have a collective 12 years experience in BPO and IT Services wherein I was immersed in different fields such as customer service and billing, consumer technical support, financial services, service desk, incident management, application support for customer-facing applications, problem management, and now service level reporting as well as time administration. I am very efficient, extremely organized, analytical, I can work independently and I am very good with time management which I believe is essential to any kind of role. Knowledgeable of all if not, most of the social media platforms we have in this time and also active in most of them. I am someone you can definitely depend on and trust with critical tasks