Working as a Cisco Voice Network Engineer for the last 6+ years. Responsible for management and maintenance of client’s Cisco IP Telephony Network. Holds Bachelor Degree in INFORMATION TECHNOLOGY • Responsible for management, maintenance of all level of technical support for TECHNICAL SKILL: • Management, Administration and Troubleshooting of Cisco Call Manager different versions. • Basic Configuration and Management of Cisco Call Manager Express (CME). • Deployment of different Cisco IP Phones models. • Administration of Media Resources (Software or Hardware) in CUCM clusters to provide features such as Conferencing, Transcoding, Annunciator, MTP & MOH. • Configuration of Extension Mobility, Device Mobility and Voice Translation rules. • Implementation of SIP,H323 and MGCP Gateways in Voice networks. • Implementation of Cisco Unified SRST & MGCP Fallback. • Troubleshooting of Voice Interfaces FXS, FXO, ISDN, T1/E1 PRI. • Knowledge in UCCX