With over 14 years of customer service and call centre experience, my services are available to any business that needs a resourceful staff who can effectively manage their live chat and email support system. My primary focus is to ensure the customer gets the best impression about the business through their interaction with me. I am an expert at handling irate customers with a very effective satisfaction ratio. In my past experience, I have held managerial profiles and managed call centre operations with multiple teams of voice, chat and email staff.