I have many years of experience in technical documentation, written communications, and instructional design across three continents. A native English speaker from the UK, I have produced a wide range of documentation throughout my career: 

• Technical specifications 
• User manuals 
• Contextual help systems' design and content 
• Offline/Online course design and content 
• Procedures - Service agreements 
• Contracts (originate and review) 
• Product descriptions 
• Video scripts and substantive design 
• Workflows 

Most recently I have designed and written a large portion of the digital courses, web content, product descriptions and marketing communications for my own consulting/eLearning company. I also designed all our production workflows and administered our LMS (cloud-based - Matrix from Cypher Learning). 

I have a methodical and agile approach to design and execution using audience/task analysis and modular design to create information products that can be used across channels. You can review some of my recent work on our Zanas MacKenzie website or on YouTube.