Provided ongoing support for customers requesting school reports and relocation assistance. Provided inbound Customer Service and soft sales for multiple products. In depth knowledge of Word, Excel and Access. Created Access database to track benefits (Medical/Dntl/401k/Section 125) and Federal/State withholding amounts. Created Excel spreadsheets to track time mgmt/workflow of 6 admin staffers, included charts/graphs. Created Excel Inventory Management System. Used Word mail merge for mass benefit and client mailings. Word processing in MS Word. Internet research using various state, federal and public websites. Processed biweekly payroll using ADP. Created brochures and flyers in Powerpoint.