I'm a Customer Service Ninja, having worked 14 years in the industry supporting top US companies in the tech, entertainment, and business logistics space. As Senior Operations Manager in charge of a site, I was responsible for staffing, training, and ongoing development of customer service agents and support staff, KPI performance, and client relations. My most recent assignment was more on financial forecasting and analysis. In that capacity, I have advised our operations team on matters that helped them meet efficiency and budget goals without sacrificing KPI performance. I built a career in this space out of a passion for ensuring a positive and engaging experience throughout the customer's journey. I am the best person you will find to work with you. With me, you will have a Customer Success Manager who will take ownership of growing the business. I work hard and smart and learn quickly. I understand the importance of communication and alignment of goals and expectations so we can achieve success. Looking forward to working with you!