All Services Sales & Marketing customer relations Customer Success Manager $8/hr · Starting at $25 Handle escalated customer complaints and provide timely resolution.Managed a team of remote customer service agents, including training, and providing ongoing coaching and feedback.Developed and maintained relationships with key stakeholders, including customers, team members, and management.Worked with cross-functional teams to identify areas for process improvement and implement changes to improve customer satisfaction. About $8/hr · Ongoing Download Resume Handle escalated customer complaints and provide timely resolution.Managed a team of remote customer service agents, including training, and providing ongoing coaching and feedback.Developed and maintained relationships with key stakeholders, including customers, team members, and management.Worked with cross-functional teams to identify areas for process improvement and implement changes to improve customer satisfaction. Skills & Expertise Client AssessmentClient ContactCRMCustomer Experience ManagementCustomer RetentionCustomer SatisfactionCustomer ServiceCustomer Service ManagementCustomer Service TrainingFunctional DesignOdooProcess DesignSocial CRM 0 Reviews This Freelancer has not received any feedback. Browse Similar Freelance Experts Customer Service ManagersProcess DesignersCustomer Experience ManagersCustomer Service TrainersCRM ExpertsCustomer Satisfaction ServicesOdoo DevelopersCustomer Retention ServicesCustomer Service Representatives