I have worked in a Government/Military Virtual Call Center processing phone calls, emails, and fax's. Processing orders, from Overnight Expedited to routine orders, as well as logistics tracking and finding out what happened to a previous order placed and how it was placed. Creating virtual service ticket for each action taken, forwarding to SME (Subject Matter Expert) when necessary. Utilizing up to 16 web and software pages per transaction. Daily use of Microsoft Software, including Word, Excel, Access, Publisher, and Outlook. Taking special care with each customer for integrity and confidentiality.