Over six years of experience on enterprise network and information technology areas, working with over 10,000 end-users worldwide and 4000 users locally, specialized in network troubleshooting, Configuring and troubleshooting Avaya/Cisco Phone System, and open source VoIP phone system. 2-way authentication factors, managing a proactive network-security Remote access control tools for end users troubleshooting. HIPPA IT procedures for patients, publics and private sectors. Collection, analysis and change recommendations of configuration information. Recommend corrective actions based on analysis Provide customer education where needed due to gaps in networking, product knowledge etc… Consultation of technical documentation, bulletins and release notes for known problems Develop good and respected relationships with internal and external customers by providing accurate, courteous and efficient service & support.