Polished and Experienced Customer Care Representative. Resourceful and intelligent customer service professional with over 6 years of experience, holding a foundation business and management degree from York College, UK. * Bilingual, English and Urdu/Hindi (IELTS Band 7) * Over 6 years of experience working in busy, multinational call centers. * Proficient communication skills, ethical, honest, flexible, multi-tasking, reliable, creative,thoughtful. * Best employee of the month for multinational companies including Touchstone Communications. * Live chat, email support, ticketing, in/out bound calls, Crm, Excel, Word.