Expertise in ITSM, ITOM - Discovery, Event Management, CSM, ITAM, and other applications/modules.

Expertise in IntegrationHub Spokes like Microsoft AD, Microsoft Azure AD, Jira, Microsoft Intune, Microsoft SCCM.

Extensive knowledge in Flow Designers.

Extensive knowledge in Rest APIs, Scripted Rest APIs, Rest Messages.

CMDB & Discovery administration. Set up MID Servers. Developed Patterns.

Implemented Incident, Problem, Change management, and Service Catalog.

Translate business requirements into technical architecture of the proposed solution taking advantage of out-of-box functionality minimizing required customization.

Created several Service portals end to end.

Redefined Incident and Problem Management processes in a global outsourced environment.

Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing QA and user acceptance testing.

Integrated ServiceNow with LDAP and enabled Single Sign-on.

Conducted assessment of existing change control, incident, and problem management processes to develop and implement continuous process improvement plans.

Designed and implemented business solutions on the ServiceNow ITSM platform.

Perform day-to-day administration of ServiceNow application.

Responsible for research, planning, coordination, and implementation of application solutions from conceptual design requirements.

Experienced in Using Reports and Performance Analytics modules, data sources, widgets.

Experience in configuration of Import Sets, Transform maps, SLA, Data Sources.

Hands-on experience in implementing best practices of ServiceNow in developing and customizing Business Rules, Scripting (UI Policies, Catalog Client Scripts, and Client Scripts), Scheduled jobs, etc.