I worked in a customer service industry as well as in an office-based Virtual Assistant (VA) service company for almost 3 years. I was a Team Leader in both companies for more than a year supporting UK procurement company (office-based VA) helping small to medium businesses to reduce their annual spend on services and products and Australian telecommunications company (call center) handling customer enquiries with quality and efficiency. As a team leader, motivating the agents is one of the most important roles. Providing coaching that will build capability, driving compliance and maintaining & monitoring performance are some of the few that will help both the team and the business meet their targets. Have performed various administrative tasks which include: Skills o Good computer knowledge/navigation o Detail-Oriented o Good communication skills (Took a Business English class) o 100% reliable o Mathematical & Analytical ability o Can work in a small or big team