Handled and managed 20 agents in a campaign, made sure that the KPI and Metrics are passing and admin tasks. I am confident in my administrative support and email communication skills. I am also a fast learner and can easily adapt to pressure and scope of work.

I can confidently say that I am well familiar and trained to eCommerce processes such as tracking orders, processing refund, handling customer's concern and customer's complaints and provide resolution immediately as I have been an escalation representative for over a year. I've handled inbound calls from US, APAC and UK in the eCommerce industry. I also have handled inbound and outbound escalation concerns and email support to customers, clients and third-party clients as well. I am also a fast learner, team player and can easily adapt to pressure and scope of work. I hope to join your campaign and share my knowledge and skills with you.