Customer satisfaction is a great way for anyone to assess a person’s interpersonal skills. This is because customers are unlikely to give customer service agents high ratings if they weren’t treated well, even if their questions were ultimately answered, so i tired my best to satisfied my clients. Excellent time management skills come in handy. You need to know how to balance multiple tasks at once and solve them all in a timely manner. Empathy is the ability for someone to understand the feelings of another person as if he or she had experienced them him or herself. This ability is incredibly useful for people where customers are coming from so that I can help my clients more effectively. In this professional experience, how to use multiple customer service tools used for my clients and don't be afraid to pick up new expertise along the way, which is a highly valued trait in.