IT Professional with over 19 years of IT infrastructure and Service Delivery experience in both the public sector and military sector U.S. Marine Corps. Solutions-oriented with notable success identifying, evaluating and documenting complex computing requirements for systems integration. Provided full SaaS development, delivery and administration support utilizing best practices from ITILv3. Ensuring streamlined operations of client projects through scope and objective development; preliminary project planning and design; and the determination of resources and timelines. Analytical nature with the ability to solve complex business issues. Enable workflow & process automation within ServiceNow Plan, participate and support internal ServiceNow development process utilizing Agile. Business Service Mapping & Event Management Project experience. Provide Business Analysis support for the ongoing development and deployment of ServiceNow Business writing - Develop and maintain technical communications, namely process flows, requirements documents, standard operating procedures, and application guides to enable successful Perform business process analysis for new ServiceNow system feature deployments. Document Work flows. Worked with user community to document and publish requirements and communicate technology messages to team and user base. Experienced at defining processes, preferably related to ITILv3. Ability to convert Information Technology theory into real-work practice. Deep understanding of Information Technology infrastructure and the core platforms and tools that support business activities. Ability to present / interact crisply and fluently with Executive Management. Ability to work across functional and technical boundaries with ease.