• A competent professional with 13+ years of total experience including the last 11 years of prolific experience in IT Project Management, Release Management, Service Management, Operations Management, Delivery Management, and Team Management • Skilled in handling incident management for all incidents reported and developing management information for incidents and ensuring end-to-end ownership of incidents/service requests • An effective leader with strong problem solving, analytical, client servicing and people management abilities • Strong problem solving & Technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction • Quick learner, self- motivated with minimal direction or supervision