Certified ServiceNow developer with total experience of 7 years, which includes 4 years & 6 months on ServiceNow and 2 years & 6 months on Microsoft Technologies. Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks. Leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organising and prioritising development effort, interfacing with vendors and management, and coordinating effort of administrators. Worked in Installation and Configuration of different modules of ServiceNow. Experience in Implementation of Workflow, Incident Management, Problem Management, Change Management and Service Catalog on various business applications. Excellent experience in both inbound and outbound web-services. Very good experience in Creating Workflows (Schedule Workflow), Applying Business Rules and UI (Themes, StyleSheets, Layouts, Frames, Configuration Page). Experience in manipulating, loading and maintaining data between ServiceNow and other systems. Enhanced the existing LDAP integration and modified business rules. Experience in Content Management System (CMS) in ServiceNow. Experience in creating Knowledge articles, mentored and trained business users & Help-desk users on ServiceNow platform. Participated in Workshops with ServiceNow partner teams to help companies implement ServiceNow using best practices in ITSM. Having Production Support experience as first line support & second line support in resolving defects, tickets and change requests raised on various applications online and batch. Strong experience in Business Process Investigation, determination and maintaining of Requirements, production of Release Scope Documentation, Business process Improvement. Proficient in using AGILE methodologies and expertise in organising Daily Scrum Sessions, Sprint Planning Meetings and Sprint Review Meetings. A Service Now expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System and Portfolio Management. Experience with data analysis and data mapping. Experienced with MS Office (Word, Visio, PowerPoint, Outlook) and SharePoint Experienced in wide range of technologies such as ServiceNow, Microsoft Technologies, MVC, Machine Learning, JavaScript and Bootstrap. Also have good exposure to database such as SQL Server, PostgreSQL. Hand on experience on DNN (DotNetNuke). Expertise in Designing and developing the web applications. Proficient in analysing and translating business requirements to technical requirements.