I am a highly-skilled customer service with a demonstrated working history in the BPO Industry with expertise in CRM utilization, escalations, sales, and billing. I have more than 5 years of work experience in customer service with an excellent track record of resolving complex issues quickly and winning customer loyalty. I am result oriented, organized, and self-motivated person who has superior multitasking talents an energetic and motivated individual with a proven ability to provide high-quality service.