Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. - Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume). - An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. - Helped the company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness. } Greet transfer and hold calls. } Build rapport, listen, clarify and manage the conversational flow. } Manage upset customers, conflicts and challenging situations. } Deliver outstanding service