Worked as Customer Support Manager for Australian utility company called TRUenergy - Victoria ( head quaters) for 2 yearsWorked as Quality Analyst, monitoring calls for 75 agents, giving feedback and charting improvement plans, tracking performance improvement I aspire to work for a company well established in the field of customer service, one that will use my communication, inter-personal and leadership skills to their fullest, and one that will utilize my skills not only for company growth, but which also provides ample scope and potential for me to grow as an individual.