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Sales & Marketing customer relations

Customer Success Manager

$8/hr Starting at $35

* Managed 120+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.       * Elevated account management by predicting potential competitive threats and outlining proactive solutions.     * Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.                                                                                        
* Analysed account details such as usage, User data and client comments to enhance understanding of Product effectiveness and understand client needs.                                                                                        
* Developed highly profitable pipeline based on multiple sales penetration techniques.                                         

* Educated clients on new Product and updated account information to maintain high standards of client service.
* Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $ 1000 in revenues.                                                                                                            

    

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$8/hr Ongoing

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* Managed 120+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.       * Elevated account management by predicting potential competitive threats and outlining proactive solutions.     * Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.                                                                                        
* Analysed account details such as usage, User data and client comments to enhance understanding of Product effectiveness and understand client needs.                                                                                        
* Developed highly profitable pipeline based on multiple sales penetration techniques.                                         

* Educated clients on new Product and updated account information to maintain high standards of client service.
* Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $ 1000 in revenues.                                                                                                            

    

Skills & Expertise

Client ContactClient DevelopmentClient Issue ResolutionClient OrientationCRMCustomer Experience ManagementCustomer RetentionCustomer SatisfactionCustomer Service ManagementCustomer Service TrainingData Management

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