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Administrative & Secretarial Customer Service & Account Management

Customer support services

$10/hr Starting at $30

I am an experienced Customer Experience professional specializing in support software implementation and optimization and process improvement. I am a certified Zendesk Support Administrator with the experience and know how to design and implement new instances of Zendesk or to assess current systems for efficiency improvements and implement the changes. My specialties include: + Business Rules /Automations (Support) + Views (Support) + Groups (Support) + Organizations (Support) + Tagging (Support) + Ticket Forms (Support) + Conditional Fields (Support) + Macros (Support) + Social support (Twitter/Facebook in Support) + Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) + Defining and implementing KPIs (Support/Explore/Talk/Chat) + Building reporting dashboards (Explore) + Chat (Formerly Zopim) + Talk + Help Center (Guide) + Answer Bot (Support) + Installation of 3rd party apps + Integration with other systems In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in the voice of your company to efficiently address issues and to deflect unnecessary contacts. In addition to Zendesk, I have worked with Salesforce and Zoho.

About

$10/hr Ongoing

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I am an experienced Customer Experience professional specializing in support software implementation and optimization and process improvement. I am a certified Zendesk Support Administrator with the experience and know how to design and implement new instances of Zendesk or to assess current systems for efficiency improvements and implement the changes. My specialties include: + Business Rules /Automations (Support) + Views (Support) + Groups (Support) + Organizations (Support) + Tagging (Support) + Ticket Forms (Support) + Conditional Fields (Support) + Macros (Support) + Social support (Twitter/Facebook in Support) + Customer Satisfaction program design and tracking (Support/Explore/Talk/Chat) + Defining and implementing KPIs (Support/Explore/Talk/Chat) + Building reporting dashboards (Explore) + Chat (Formerly Zopim) + Talk + Help Center (Guide) + Answer Bot (Support) + Installation of 3rd party apps + Integration with other systems In addition to implementing the logistical and technical portions of Zendesk, I am also an experienced customer support writer. I can create macros and help articles in the voice of your company to efficiently address issues and to deflect unnecessary contacts. In addition to Zendesk, I have worked with Salesforce and Zoho.

Skills & Expertise

Account ManagementAdministrative AssistantApp DevelopmentAvayaChat SupportClient AdministrationClient AssessmentClient ContactClient Issue ResolutionClient OrientationCorrespondence ManagementCustomer ServiceDesignFive9FreshdeskOntraportOrder ProcessingPhone SupportProcess DesignProgram ManagementSalesforceSaleslogixVoice-OversZendesk

Related Work Collections

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