Result driven management executive with extensive experience in training, development and project management, including five years call center management in high-volume sales and service environment. Skilled as internal consultant in analyzing existing operations and implementing the strategies, processes, and technologies to improve productivity and efficiency. Seven years of training/management experience establishing and coordination effectively-superior training programs and revamping customer service and quality procedures. Mastered the ability of effectively conveying, even the most complex information, to employees and clients of all levels while manageing changes and restructuring programs according to the company's growth and developments. Expert in Performance & Productivity Improvement, Sales & Customer Service Management *Tri-lingual result driven management professional with more than 10 years experience in training, development, service, and management in