I have 8 years of experience in customer service and supervisor. I oversee the operations for staff management, creating a process for customer service, providing training and development. I am an experienced Virtual Assistant, Customer Service Associate, Dropshipper and Social Media Manager both Facebook and IG. I provide consistently and result-driven for customer satisfaction and deliver KPI Goals. I have built and setup process for customer service from macros to creating a process for your CS needs. I am experienced in Shopify and Dropshipper. I have worked as a product uploader and for order fulfillment purposes. I provide tracking numbers via GlobalCainiao, AfterShip and 17track. I also forward order information to the assigned supplier. I have worked both office and freelancing work for the following: Assurant BPO Solutions, Convergys, TaskUs, NightShift.co (Dating Website), Folsom & Co (Women's Clothing), Malibu Coastal (Women's Clothing), EvryMen (Clothing), Jean Paul Jacques (Jewelry) and other e-commerce stores.