Determine the needs of end users of technical documentation Study product samples and talk with product designers and developers Work with technical staff to make products easier to use and thus need fewer instructions Organize and write supporting documents for products Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding Many technical writers need short-term on-the-job training to adapt to a different style of writing. Standardize content across platforms and media Gather usability feedback from customers, designers, and manufacturers Revise documents as new issues arise Communication more