I have 12 years of experience in customer service which include calls,emails,chat & social media.I have work with 2 eCommerce startups were i helped them to set process from basics.I made standard operating process for internal use.i made quality audit & kra parameter for customer service process.I use to close end to end escalation cases.Also made reports for management to understand what is happening at customer service. I am a Jill of all trades and continuously strive for continued excellen