--IT Service Delivery Management -Lead IT Service Delivery teams, providing delivery of 24/7 service operations &KPI compliance. Established metrics, key performance indicators, &service level agreements to continually improve the performance of IT operations. -Drafted &rolled out of IT Incident, Change &service management process along with an ITIL based tool. --IT Infrastructure Service Management -Conceptualized &managed strategic technology initiatives to build &maintain key elements of enterprise infrastructure &associated project portfolios. --IT Application Development &Support -Lead conceptualization, design &development of applications to support Business delivery as well as optimizing Information technology &Security Operations.