Fast. Good communication. Great job all-around. I am an experienced service support consultant (ITMS/ITIL/ITOps). If you are looking anyone who can support to existing business (users/systems) and investigate/resolve for application errors or data discrepancies then you are at right stop. With more than 8 years experience as a service support consultant (Application Support/Production Support) , I am adept in IT service management, service level management, escalation handling, remote support, phone-based/email-based support, reporting, documentation, and project management. Moreover, while my on-the-job experience has afforded me a well-rounded skill set which includes: • Troubleshooting and resolving application issues escalated from end users. This would help to meet your specific business need. I would love to know more about your specific requirements.