With 8 years customer resolution experience. I am a Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. I utilize superior communication skills to build meaningful, trusting relationships that exceed client demands. I am skilled at understanding customer and employee requests and meeting needs. I also displays exceptional organizational skills and gift for prioritizing queries to meet service standards. I actively listens to clients to deliver data-based insights back to businesses and identify problems. Successfully building relationships with cross-functional teams to deliver on customer expectations I am an asset to any company who is focused on going that extra mile.
Admin Portal Manager:
- Team Manager (10 people)
- Customer Queries and resolutions
- Creating and implementing new systems
- Training and support for new software program
- Coordinating data collection from 320 sites
- Data Management: Maintaining data integrity and accuracy
- Document Storage
- Compilation of monthly environmental reports for 320 sites
- Account reconciliations
- Managing Disciplinary procedures
- Recruitment and training
- Creating and management of KPI’s
Supervisor of Collection Team AVIS BUDGET GROUP
- Team manager (10 people)
- Customer queries and complaints
- Account queries / negotiations and resolutions
- Creating and implementing new processes to reduce arrears
- Creating and implementing new processes online during COVID
- Creating and management of KPI’s
- Managing and maintaining an age of under 5% arrears
- Managing an in-house Pre-Legal Team
- Assisting with Audits
- Managing and reconciling accounts with Debt Collectors and Lawyers
- Handling all legal handovers and Credit Bureaus listings (TransUnion)
- Recruitment and Disciplinary procedures
- Reporting for weekly and monthly Board meetings
- Reporting to National Receivables Manager and the National Credit Risk Manager
- Managing Ledgers of approx. 20 000 accounts in excess of R200 million
- Liaising with the National Branches /Area Managers
- Bad Debt Write offs