Total of 5 years experience as a Customer support specialist Excellent communication skills and strong technical expertise Good documentation skills Extensive knowledge and experience in product support , training and providing Customer support over phone Have worked with American and UK Clients as a Service desk analyst and as a Data center Tier one agent . Have worked as a member of the help desk team of an American client and provided IT Support to the internal employees of the client Have worked as a Tier one agent for AT&T data centers and provided first level support to the clients of AT&T Strong analytical and problem solving skills and a good typing speed of 40 wpm Hardworking and a friendly person with the ability to work well in a team or individually