Customizing Catalog items, Reports. Knowledge Base, Service Level Management (SLM), Developing and Maintaining Incident, Problem, Change management implementation, Requests, RITM Tasks, Record producers, Order guides, Client script, UI policy, Business rule, UI Actions, Access Control Lists, UI Macros, UI pages, List collector, Approvals, Assignments, Notifications, Email template, Groups Dictionary, Administration, Development and implementation of Applications in Servicenow along with Maintaining workflows, SLA, OLA as per the ITIL Standards. ITSM development (Incident, Problem, Change, Service Request, 3rd party Integration (Web services, inbound email actions) Discovery (MID Server setup/maintenance, network, Discovery, optimization/troubleshooting) Service Catalog (Building/maintaining workflows and various types of catalog items)