Solid understanding of MS Office, information support role experience in help desk environment or technical support services; Proven background with customer service and able to handle stressful and time sensitive situations; Telephone customer service experience; Understanding of PC hardware/software and connectivity components; Experience with Windows XP, Windows 7, Mac OS; Knowledge of MS Exchange, BES, Basic understanding of ITIL based structure; Exposure to IBM/Lenovo ThinkPad preferred; Upgrading, repairing, and installing various hardware devices and software applications. Backing-up and restoring data files. Creating Windows image file for restoring in case machine crashed. Setup home network- wired and wirelesses-for sharing files and printer, routers, switches, hubs, TCP/IP, DHCP, WINS, RAS, VPN, DNS, Telnet, and LAN/WAN, Hyper V, VMWare.