Team Leader and seasoned Customer Service Representative! *Maintains a positive, empathetic and professional attitude toward customers at all times. *Responds promptly to customer inquiries. *Communicates with customers through various channels. *Acknowledges and resolving customer complaints. *Knows our products inside and out so that you can answer questions. *Processes orders, forms, applications, and requests. *Keeps records of customer interactions, transactions, comments and complaints. *Communicates and coordinating with colleagues as necessary. *Provides feedback on the efficiency of the customer service process. *Manages a team of junior customer service representatives. *Ensures customer satisfaction and provide professional customer support.