Milestone Technologies Inc. is currently hiring for an IT Ops Support Specialist (Vessel) in the Long Beach, CA area. *Relocation Assistance Provided*
This role will be fulltime 8am - 5pm PST, onsite in Long Beach.
How You Will Make an Impact:
- General IT Ops with focus on Vessel
- Support ABB and remote table protocols for STS Cranes
- Support ABB OCR system
- Support and test Navis’ N4 & XPS software
- Nice to Have:
- Support Terminal Equipment Automated Management System (TEAMS) ECS software for the automated guided vehicles
- Support FMDS, Battery management system, and fence control system for the automated guided vehicles
- Knowledge on the tools mentioned above
What You Will Need to Succeed:
- 3+ years of operations experience in shipping or transportation (Vessel)
- Must be familiar with maritime business knowledge
- Ability to upgrade software based upon instructions provided by Software Vendor operational manual and complete tasks within designated timeframe
- Managing work using Help Desk Tickets (Jira Service Desk)
- Understand overall vessel operations processes to support EDI and billing issues
- Understanding of inventory management principles and global logistics practices
- Ability to navigate Splunk Monitoring Dashboard to review possible issues. Knowledge of Splunk query is a plus
- Ability to review and update relevant Documentation using Confluence
- Must have experience with Microsoft 365
- Familiar with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus
- Effective written and verbal communication skills
- Attention to detail and organizational skills, including the ability to follow detailed instructions
Interested in this opportunity but don't live in the Long Beach area? We offer Relocation Assistance!