Job Overview
We are seeking a highly motivated and skilled On-Call IT Technician to join our dynamic team. This position operates on an on-call basis, with job assignments dispatched as they are queued in our system. You will have the opportunity to work on diverse tasks, ranging from computer repairs and network setups to cybersecurity solutions and data recovery.
If you’re passionate about technology, problem-solving, and providing excellent customer service, we’d love to hear from you!
Key Responsibilities
- Respond to on-call assignments for on-site or mobile computer repair services.
- Perform hardware and software troubleshooting, including component replacements such as screens, batteries, and motherboards.
- Provide IT support for small to medium-sized businesses, including network design, system upgrades, and maintenance.
- Conduct cybersecurity tasks such as penetration testing, virus removal, and firewall configuration.
- Recover lost or corrupted data and implement secure backup solutions.
- Assist with custom PC builds and cloud migration services.
- Deliver exceptional customer service by communicating clearly and ensuring client satisfaction.
Qualifications
- Proven experience in computer repair, IT support, or a related field.
- Strong knowledge of hardware diagnostics, software troubleshooting, and network setups.
- Familiarity with cybersecurity practices, including penetration testing and malware removal, is a plus.
- Excellent communication and customer service skills.
- Ability to work independently and adapt to an on-call work environment.
- Detail-oriented with a commitment to delivering quality results.