RAG + SMS Twilio flow

Need to crate a quickRAG + SMS twilio flow. 
- Text message trigger response 
- OPEN AI identifies new request or request about the old one
> if new one, opens a new ticket and assigns agent
> If existing, checks if solved but message not sent. If solved- sends the resolution message. If not solved- assigns agent and sends agent a notice. 

Usual rate, usual timeframe.
Thank you!
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