Job Summary:The Inside Sales Agent (ISA) is responsible for generating leads, setting appointments, and supporting the sales team by qualifying potential buyers and sellers. This role requires a proactive, goal-oriented individual who can effectively communicate and build rapport with clients.
Key Responsibilities:
Lead Generation:
- Identify and contact potential leads through various channels (phone, email, social media).
- Conduct outbound calls to expired listings, for sale by owner (FSBO) properties, and other leads.
- Utilize CRM software to manage and track leads and follow-up activities.
Qualifying Leads:
- Assess the needs and motivations of potential clients to qualify leads effectively.
- Schedule appointments for agents with qualified leads.
Follow-Up:
- Follow up with leads regularly to maintain relationships and convert prospects into clients.
- Provide timely updates and information to leads about properties and market trends.
Database Management:
- Maintain accurate records of client interactions and lead progress in the CRM system.
- Ensure that all leads are nurtured through consistent follow-up and engagement.
Market Research:
- Stay informed about the local real estate market, trends, and competitive landscape.
- Share insights and feedback with the team to improve marketing strategies.
Collaboration:
- Work closely with agents to understand their goals and provide support in achieving targets.
- Attend team meetings to discuss performance, strategies, and challenges.
Performance Tracking:
- Meet or exceed monthly lead generation and appointment-setting targets.
- Report on metrics related to lead conversion and pipeline status.
Qualifications:
- High school diploma or equivalent; bachelor’s degree in business, marketing, or related field preferred.
- Previous experience in sales, telemarketing, or customer service is a plus.
- Real estate license is a plus but not required.
- Proficiency in CRM software and Microsoft Office Suite.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Working Conditions:
- Typically works in an office environment with regular office hours.
- May require occasional evening or weekend work based on client needs.
Compensation:
- Base salary plus commission based on performance and lead conversion rates.