Project Scope Summary: Develop Outbound Automated Calling System with AI Voice using Twilio and Vapi for Appointment Scheduling
Overview: Design an outbound automated calling system that incorporates AI voice technology, leveraging Twilio and Vapi to make calls to a provided list of telephone numbers from a Google Sheets document. The system will deploy AI voice scripts for appointment scheduling, integrate with Calendly for streamlined scheduling, and trigger email notifications to agents upon successful bookings.
Key Requirements:
- Initiate outbound calls to telephone numbers sourced from a Google Sheets document using Twilio and Vapi, featuring AI voice capabilities.
- Implement Twilio's API for automated outbound calling and Vapi for AI voice script delivery.
- Integrate with Calendly API to facilitate appointment scheduling based on call outcomes.
- Establish an email notification system to promptly inform agents of successful appointment bookings.
Deliverables:
- Develop a user-friendly interface for configuring and overseeing the outbound calling system with AI voice integration.
- Create backend logic for efficient outbound call placement, AI voice script deployment, and appointment scheduling using Twilio and Vapi.
- Seamlessly integrate with the Calendly API for effective scheduling of appointments.
- Enable email notifications for agents to receive alerts on confirmed appointment bookings.
- Conduct comprehensive testing and ensure smooth deployment of the entire system.
Additional Considerations:
- Document operational procedures and maintenance guidelines for the outbound automated calling system with AI voice functionality.
- Verify compatibility with Twilio, Vapi, and Calendly APIs for seamless implementation of AI voice.
- Provide estimates for ongoing maintenance and support requirements.
Budget and Timeline:
Kindly provide estimated costs and timelines for the development and rollout of the outbound automated calling system equipped with AI voice technology. Include detailed breakdowns of development hours and potential recurring maintenance expenses.