Job Title: WhatsApp Bot Developer for Customer Care and Lead Generation
Description:
We are seeking a skilled WhatsApp Bot Developer to create and implement a customer support and lead generation bot for our small business. The bot will utilize a provided knowledge database to handle customer inquiries, facilitate customer care, and assist in lead generation, ultimately leading to order confirmations before handing over to a human agent.
Key Responsibilities:
Develop a WhatsApp bot that effectively manages customer enquiries and provides customer care.
Integrate the bot with the WhatsApp API for seamless communication.
Utilize the provided knowledge database to ensure accurate and helpful responses.
Implement lead generation features to capture potential customer information.
Ensure the bot can guide customers through the order confirmation process.
Create a user-friendly experience that encourages customer engagement.
Provide ongoing support and maintenance for the bot post-deployment.
Requirements:
Proven experience in developing chatbots, specifically for WhatsApp.
Familiarity with WhatsApp Business API and its integration processes.
Strong programming skills (Node.js, Python, or similar).
Experience in natural language processing (NLP) for effective customer interaction.
Ability to work with provided databases and customize responses accordingly.
Good communication skills to understand business needs and customer requirements.
Availability for ongoing support and potential updates.
Preferred Qualifications:
Previous experience with small businesses or startups.
Knowledge of customer care best practices and lead generation strategies.
Strong problem-solving skills and attention to detail.
Budget:
As a small business, our budget is limited. We are looking for a competitive proposal that aligns with our budget constraints, ideally within the range of $50 to $100.
How to Apply:
If you have the skills and experience to help us enhance our customer interaction through a WhatsApp bot, please submit your proposal. Include examples of previous chatbot projects, your approach to this task, and your estimated timeline for completion.
We look forward to hearing from you!