Business Analyst over a wide range of industries including Property and Casualty Insurance, Retail, E-Commerce, Health Care with a strong focus on Salesforce. • Experienced in analyzing the business requirements for Enterprise Resource Planning (ERP) software and coordinating with the ERP development team. • Professional experience in all the phases and methodologies of System Development Life Cycle (SDLC) including Waterfall, Agile Scrum, Waterfall-Agile Hybrid Methodologies. • Worked with SFDC Visual Force Pages, Triggers, Validation rules, sharing rules, Web services, Tabs, Custom Objects, Reports and Dashboards. • Experienced in conducting GAP, Impact, SWOT, Cost-benefit, Feasibility and Risk analysis. • Proficient in leading Requirements Gathering process via different elicitation techniques such as client interviewing, requirements workshops, Interface Analysis, prototyping, Survey/Questionnaire, focus groups, and document analysis. • Experienced in conducting Joint Application Development (JAD) sessions for deriving functional/non-functional requirements. • Extensive experience in creating artifacts like Business Requirements Documents (BRD), Functional Specification Document (FSD), Software Requirement Specifications (SRS), creating Requirements Traceability Matrix (RTM), and GUI Mockup Screens. • Extensive experience in Business Process Modelling using Visual modeling tools such as MS Visio, IBM Rational Rose. • Extensive experience in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Flow Diagrams and Class Diagrams for a better understanding of the functionality. • Extensive experience in understanding the business process functionality and to translate them into system requirement specifications. • Excellent knowledge of data warehousing, OLAP operations like roll-up, drill-down, slicing/dicing, pivoting using BI tools. • Experienced in using business intelligence tools such as SSRS, SSAS, Tableau and Power BI for reporting and analyzing reports. • Expertise in generating DDL, DML, and DRL queries in SQL to retrieve data from target database and in designing schemas, creating databases and executing queries using SQL. • Excellent skills in analysis, design, development and implementation of ETL and reporting components like Informatica, Teradata, and SSIS. • Coordinated with architects in various architectural designs like the conceptual design and logical design. • Knowledge of web services related concepts - XML, WSDL, SOA, HTML/CSS, and JavaScript. • Well versed with various protocols related to web services and SOA (Service Oriented Architecture) like SOAP, REST and the Internet Protocol Suite like HTTP, TCP, FTP, etc. • Involved in Data /Dimensional Modeling, Data Extraction/ Transformation/ Loading (ETL) and Data mapping. • Extensively interacted with the designers, developers to ensure functional implementation of business requirements and QA team in executing Test Plans & Test case scenarios