Was involved in the handling the calls from the customers of the US taxation product called INTUIT. Was handling the customer queries through the phone , chat sessions and also worked for the quality of the process.. • Having 2+years of experience in software testing and 6 months in phone banking domain serving the customers of the bank. • Experience in handling the database of Loans using Banking Softwares. • Experience in handling the calls from HNI's and Loans customers of the bank. • Well experienced in handling the escalated calls from peers and resolve the customer issues. • Proficient in writing, reviewing and executing test cases. • Good experience in Functional testing, GUI testing, Regression testing. • Experience in reporting defects and tracking the defects until defect closure. • Flexible and versatile to adapt to any new environment and work on any project