• 6 years of extensive hands-on experience Application /Technical Support, Software Testing. Database administration & Service Delivery on Finance domain. • Implementation of Best practices of ITIL and CSM. • Experience in both Waterfall and Agile methodologies • Develop test plans, test cases and other documentations. • Excellent people Management skills with a good exposure of Coaching and Mentoring. • Expertise in managing on-shore and off-shore operations with in-house and remote teams.