? ITIL V3 expert, experienced to help enterprise clients to apply ITIL V3 in the organization. ? ITIL V2 and V3 ? Incident Management ? Problem Management ? Configuration and Asset Management ? Change Management ? Knowledge Management ? Release Management ? Feature Management ? Project Management ? GRC application ? Release management ? Service Level Management ? ServiceNow Design, Development and Customization ? Glide and jelly development. ? Designing Business Rule, UI Policies, Client Script. ? Workflow development ? Import Set and Update Set ? Email, Approval Engine, Assignment Rule. ? CMDB ? BSM ? MID Server Configuration ? Discovery Integration ? LDAP Integration ? Web Service Integration ? SCCM Integration ? MyAccess integration with ServiceNow ? AD integration ? Miradore integration with ServiceNow ? SCCM Integration ? Splunk integration ? Iautomation integration with ServiceNow ? SOI integration with ServiceNow ? Flexra integration ? Tenable integration with ServiceNow ? Oracle integration with ServiceNow