One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.Great interactions begin with knowing your customers wants and needs.Not taking responsibility of your mistakes is a sure fire way to getting a bad reputation.Going the extra mile will not only result in an indebted and happy customer, it can also go a long way in terms of keeping yourself on their radar for future business.Think long term when dealing with customers. By keeping customers happy, they will be loyal and through word of mouth, will do the marketing for you.Bringing in new customers is great, but won't keep a business profitable for long if those customers don't come back for more--and they will only do this if they are happy.If repeat customers are happy then they will do your marketing for you, through word-of-mouth: telling their friends, family, and anyone who will listen how great you are.Personalized service is a key way to retain customers, because you show them that they are more than just a source of income to you, and that you value their patronage and your relationship with them.Customer service is at the core of any successful business, as it provides an incentive for customers to come back. Bringing in new customers is great, but won't keep a business profitable for long if those customers don't come back for more--and they will only do this if they are happy. If they are happy, they will do your marketing for you, spreading the word and bringing in new customers.Maintaining a consistently high level of customer service is a challenge for any company. In order to continuously exceed customer expectations, service firms must recognize that every aspect of their business has an impact on customer service in some form, not just those aspects of their business which involve face-to-face customer contact. It comes across in a business and its employees' attitude, customer treatment, and approach to customer service.Examples of excellence in service quality include personalized service, good return policies, complaints desks and hotlines, being able to speak to a human being when calling for service, and so on. Customer service should be included as part of an overall approach to systematic improvement, as a customer service experience can change the entire perception a customer has of the organization .Satisfactory response from consumers means increased sales, which ultimately leads to increased satisfaction of shareholders. They tend to invest more in your organization, which can dramatically improve the ROI of your business.Encouraging consumers for feedback and comments is an integral part of quality customer service. Following consumers’ feedback for analyzing the strengths and weaknesses is probably the best way to understand the expectations of consumers and adopt successful business strategies.The above mentioned benefits lead to overall increased productivity of the organization in real