Proficient typing and transcription, Computer and technical skills (including software knowledge), Organisational and time management abilities, Administrative skills, Communication (written and verbal), Customer Service, Accuracy and attention to detail, Multi-tasking , Confidentiality, Ability to work independently and as part of a team, Phone skills and etiquette, A positive attitude when working under the pressure Proficient typing and transcription, Computer and technical skills (including software knowledge), Organisational and time management abilities, Administrative skills, Communication (written and verbal), Customer Service, Accuracy and attention to detail, Multi-tasking , Confidentiality, Ability to work independently and as part of a team, Phone skills and etiquette, A positive attitude when working under the pressure