I am an enthusiastic contractor with self-motivation. I have the heart of a lioness and the fire inside to be an asset to anyone I work for. I have the ability to LISTEN to the tone of a clients day and make it to where they feel like they are in the lead and WANT to set the appointment. I have an Associate degree in Psychology and Business management as well as Technical diplomas in Business management and Microsoft Word Skills. I am self taught with Open Office. I am proficient with both, PC, APPLE and Skype I have clerical and administrative skills. My experience includes B2B, B2C, outbound and inbound, lead generating, customer service, email follow ups, data mining. I conduct myself according to the highest business standards. I have more than 5 years of experience performing the task of a telemarketer, appointment setter and lead generator. I have 30 years experience in the customer service industry and have mastered the art of sensing a customers wants and needs.