In my last career I started working as a representative, then I got promoted to team lead six months after. I then became a supervisor a couple of years after that. My last role was as an operations manager in charge of managing a department with 60+ full-time staff. I have extensive phone, email, and chat support backgrounds. I also have a lot of experience in order management, and any customer service oriented roles and responsibilities. Do you need help managing accounts with impressive results? No problem. I can do that and more. I managed a major account with heavy operations in the Asia Pacific region. I have spearheaded a team that improved the client's quarterly SLA from 85% back to 94%. Do you need a project management leader in your team? I can deliver that as well. I transformed the entire training methods in the department I managed once. The team that I led carefully tailored the training curriculum for new hires, as well as crash courses for tenured staff. I paired up with supervisors and team leads, and developed mentorship programs inter-departmentally for promising members of my department. This resulted in promotions for the staff that participated. Need someone with exceptional training skills? Look no further. Apart from training development, I had successfully delivered a two-week intensive training program for our call center in the Netherlands, which was established to support high-value clients with expanding European markets.