• Hands-on experience with Windows OS environment. • Good understanding of computer systems. • Ability to diagnose and troubleshoot basic technical issues. • Familiarity with remote desktop applications and help desk software. • Excellent problem-solving and communication skills. • Ability to provide step-by-step technical help, both written and verbal. • Excellent English . • Business writing skills and fast typing speed. • Handling emails. • Excellent in Microsoft Office (Excel, Word and PowerPoint). • A technical, logical thought process. • Problem-solving skills. • A keen eye for detail. • Ability to work under pressure.