Ensure all credited and debited transactions are well posted into the correct accounts and client accounts has zero negative standings. 

Create a user-friendly database system for customers but online and offline.  

Verify documentation on file to ensure accuracy, create new client files using an in-house database system and ensure clients service charges are calculated and charged appropriately.  

Compute payment schedules.  

Work with clients to identify their financial goals and to find ways to reach their goals.  

Perform daily reconciliation of work items received and processed.  

Ensure customers complains are resolved swiftly and secure end-to-end internal customer experience management.  

Revert to the team on issues identified by clients that needs to be escalated.  

Satisfactory response on requests is provided to requestors.