Summary: Highly enthusiastic and customer service-oriented call center professional with 5 years of hands-on experience in diverse call center settings. Exceptional in oral and written communication and multitasking. Can work under pressure and proactive on responding emails and updates from the client. I am determined, well organized, flexible and adaptable to any changes. Customer focused approach and exceptional attention to detail. Proficient in managing outbound calls effectively. Keen insight into client expectations and meet the goal effectively. *Demonstrated ability to serve as a solid link between customers and businesses Key Achievements: RELEVANT PROFESSIONAL EXPERIENCE: Six Eleven Global Services (February 2012 - July 2012) *Provide appropriate rebuttals from the customers query. Sycore Business Solutions Corp. ( August 2012 - December 2012) Flatworld Solutions, Inc (April 2013 - present) Team Lead (Sept 2015 - present) *Became TL for the certain account and managed to handle the team with 20heads *Managed to mold people and retain with the account *Conducted meeting for the updates *Managed to take over calls to convert it into sales *Handled with a different account (Lead generation, appointment settings,Transfer call, lending services, insurance services, etc.) *More than 10 different account with US States and UK. *Managed to set up account with clients perspectives *Managed to handle different agents with a different accounts. *Proactively monitored and feedback given real time